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Evidence Guide: MSS402053 - Participate in breakthrough improvements in an office

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS402053 - Participate in breakthrough improvements in an office

What evidence can you provide to prove your understanding of each of the following citeria?

Contribute to planning improvement events

  1. Identify own role and functions and those of the broader office and how they contribute to value to the customer.
  2. Make suggestions for changes that might lead to improvements in the targeted process.
  3. Participate in team activities to identify breakthrough improvements to be implemented.
  4. Identify own project tasks and task sequencing for improvements.
Identify own role and functions and those of the broader office and how they contribute to value to the customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make suggestions for changes that might lead to improvements in the targeted process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in team activities to identify breakthrough improvements to be implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify own project tasks and task sequencing for improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist in making improvements

  1. Identify metrics relevant to own role in the target process.
  2. Gather baseline data on these metrics.
  3. Undertake tasks as allocated in the project plan.
  4. Communicate with team and project leader on progress, achievements and difficulties.
  5. Contribute to making adjustments and finding solutions to problems.
Identify metrics relevant to own role in the target process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather baseline data on these metrics.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake tasks as allocated in the project plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with team and project leader on progress, achievements and difficulties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to making adjustments and finding solutions to problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to evaluating improvements

  1. Gather comparative data on the metrics once changes have been made.
  2. Participate in team activities to evaluate the outcomes of the event.
  3. Make suggestions for additional changes and/or improvements for areas of poor performance.
Gather comparative data on the metrics once changes have been made.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in team activities to evaluate the outcomes of the event.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make suggestions for additional changes and/or improvements for areas of poor performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sustain improvements

  1. Consistently apply the new procedures/processes in own work area.
  2. Apply monitoring mechanisms.
  3. Report non-conformances and suggestions for further improvements.
Consistently apply the new procedures/processes in own work area.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply monitoring mechanisms.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report non-conformances and suggestions for further improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Contribute to planning improvement events

1.1

Identify own role and functions and those of the broader office and how they contribute to value to the customer.

1.2

Make suggestions for changes that might lead to improvements in the targeted process.

1.3

Participate in team activities to identify breakthrough improvements to be implemented.

1.4

Identify own project tasks and task sequencing for improvements.

2

Assist in making improvements

2.1

Identify metrics relevant to own role in the target process.

2.2

Gather baseline data on these metrics.

2.3

Undertake tasks as allocated in the project plan.

2.4

Communicate with team and project leader on progress, achievements and difficulties.

2.5

Contribute to making adjustments and finding solutions to problems.

3

Contribute to evaluating improvements

3.1

Gather comparative data on the metrics once changes have been made.

3.2

Participate in team activities to evaluate the outcomes of the event.

3.3

Make suggestions for additional changes and/or improvements for areas of poor performance.

4

Sustain improvements

4.1

Consistently apply the new procedures/processes in own work area.

4.2

Apply monitoring mechanisms.

4.3

Report non-conformances and suggestions for further improvements.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Contribute to planning improvement events

1.1

Identify own role and functions and those of the broader office and how they contribute to value to the customer.

1.2

Make suggestions for changes that might lead to improvements in the targeted process.

1.3

Participate in team activities to identify breakthrough improvements to be implemented.

1.4

Identify own project tasks and task sequencing for improvements.

2

Assist in making improvements

2.1

Identify metrics relevant to own role in the target process.

2.2

Gather baseline data on these metrics.

2.3

Undertake tasks as allocated in the project plan.

2.4

Communicate with team and project leader on progress, achievements and difficulties.

2.5

Contribute to making adjustments and finding solutions to problems.

3

Contribute to evaluating improvements

3.1

Gather comparative data on the metrics once changes have been made.

3.2

Participate in team activities to evaluate the outcomes of the event.

3.3

Make suggestions for additional changes and/or improvements for areas of poor performance.

4

Sustain improvements

4.1

Consistently apply the new procedures/processes in own work area.

4.2

Apply monitoring mechanisms.

4.3

Report non-conformances and suggestions for further improvements.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, on one (1) or more occasions, to:

participate in a breakthrough improvement activity

implement improvements relevant to own job

contribute to evaluation of improvements

sustain improvements in own job/work area.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role under routine only supervision, including:

breakthrough improvement/kaizen blitz processes

kaizen and kaizen blitz, their differences and complementarity

performance metrics – gathering and using

evaluation of improvements

methods of monitoring and sustaining performance.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

A physical or virtual office includes one or more of:

conducts information/administrative/transaction/service-based functions

produces information and/or services as deliverables to internal or external customers

stores records in hard copy or electronically.

Breakthrough improvement includes all of:

delivers a significant level of improvement e.g. a better ratio of value-add to non-value add from the customer perspective

uses a formal process

is a discrete targeted activity that is achieved in a relatively short timeframe.

Monitoring mechanisms include one or more of:

scheduled audits

regular monitoring and/or reporting activities

communications, such as standing items for team meetings

tracking and visual display of performance measures.

Muda (waste) includes one or more of:

errors in documents or data

transport of documents

doing unnecessary work

waiting for the next process step

process of getting approvals

unnecessary motions

backlog in work queues

underutilised employees

too many signature/approval levels

unclear job descriptions

obsolete databases/files/folders

collecting unnecessary data

interruptions that do not add value

purchase orders not matching quotation

full or bulk printouts when partial printout would do

printing out when electronic files could serve the purpose

holding unnecessary stock of office supplies

generating reports that are not read

other activities which do not yield any benefit to the organisation or any benefit to the organisations customers.